Refund Policy for Aotearoa Karting Circuit
This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for karting bookings, event reservations, and services purchased through the Aotearoa Karting Circuit website. By using our services, making a reservation, or purchasing any services or products from our website, you agree to the terms described in this policy. Please read carefully before completing any transactions.
General Principles
At Aotearoa Karting Circuit, we strive to provide an exceptional experience for all of our guests. Our services include go-kart racing experiences, event bookings, and other recreational services. Since these services are time-sensitive and require advanced bookings, it is important that customers review all booking details before making a reservation. Any disputes or requests for refunds will be handled according to the Ruleslines set forth in this policy.
Nature of Services
All karting experiences and event bookings through Aotearoa Karting Circuit are service-based and time-specific. Once a reservation is confirmed, the designated karting time slot is exclusively reserved for the customer. Due to the nature of our services, we cannot offer refunds or exchanges for cancellations made after the allowed time frame, or for no-shows.
Eligibility for Refunds
Refunds or changes to bookings may be considered under the following circumstances:
- Duplicate Bookings: If a customer mistakenly makes the same booking more than once, the duplicate charges may be refunded after verification.
- Service Not Delivered: If a technical or operational failure prevents us from providing the karting experience, and the issue cannot be resolved within a reasonable time, a refund or rescheduling option will be offered.
- Exceptional Circumstances: In rare cases such as unforeseen closures or emergencies, we may offer a refund or reschedule a booking at our discretion.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- A customer fails to show up for their reserved karting session or event without prior cancellation.
- Cancellations made after the allowed cancellation window.
- Changes of mind or personal dissatisfaction with the karting experience or event.
- Failure to meet technical requirements, such as height or age restrictions for karting participation.
Booking Cancellations and Changes
Customers who wish to cancel or reschedule their karting session must notify us at least 48 hours in advance of the scheduled booking time. Cancellations made within the 48-hour period may be subject to a cancellation fee, and in some cases, may not be eligible for a refund. Rescheduling is subject to availability and must be made at least 48 hours prior to the scheduled time.
Group and Event Bookings
For large group bookings, corporate events, or special events, different cancellation policies may apply. Customers will be informed of any specific terms and conditions when booking such events. Generally, event bookings require at least one week's notice for cancellations, and refunds will be considered based on the proximity of the cancellation to the event date.
Refund Request Process
If you believe you are eligible for a refund, please contact our customer support team with the following information:
- Proof of booking (confirmation email or receipt).
- Detailed explanation of the reason for the refund request.
- Any supporting documentation or evidence (e.g., screenshots of errors or duplicate charges).
Each refund request will be reviewed thoroughly by our team. Requests are not automatically approved and will require verification of the claim. We aim to respond to all refund inquiries in a timely manner, usually within 5 business days.
Processing Time and Method
Refunds, if approved, will be processed using the original payment method. Processing times may vary depending on the payment provider and your bank. While we strive to process all refunds as quickly as possible, delays may occur depending on external payment processing systems.
Limitations of Liability
We are not responsible for any dissatisfaction caused by personal preferences, external factors such as weather conditions, or any issues related to transportation to and from the karting circuit. Refunds will only be issued under the conditions outlined in this policy, and we cannot be held liable for any indirect damages or losses resulting from karting activities or events.
Policy Updates
This Refund Policy may be updated periodically to reflect changes in our operations, legal requirements, or service enhancements. All updates will take effect immediately upon being posted on our website. Customers are encouraged to review this page regularly to stay informed about any changes to our refund practices.
Contact Information
If you have any questions about this Refund Policy or wish to request a refund under the conditions stated, please contact our customer support team through the contact details available on our website. We are committed to handling all inquiries and refund requests fairly and promptly.